We will not be able to make any refunds (or make partial refund) if:

Customer didnt satisfied/like the Channel line-up or performance. We suggest every customer to go for Trial before buying Subscriptions.
Customer is unable to set-up their own box at their end. We will provide our support to setup their boxes, however, because we do not know about the circumstances with the box, our support is limited to pre-defined steps for configurations.
If some channels are freezing or not working. Though almost all of our Servers are stable, sometimes channels do freeze or doesnt work due to various reasons.
However, most of the times, these issues are temporary and caused by below reasons:

Customer internet fluctuations
Issue with the box
Channel is down from server end.
Customer change his/her mind.

In case user/customer not able to setup IPTV service on any of the devices within 2 days of activation, we will refund 75% of their subscription purchase price.
Please see below points to understand more around % of refunds:

Within 1 days = 100% Refunds
Within 2 days = 75% Refunds
Within 5 days = 50% Refunds
Within 7 Days = 25% Refunds
After 7 Days = No Refunds

There will be no refund at all on sale or promotion price.
Refunds are issued at the discretion of the company management
Any Claim that we get on Paypal, we will block the line , send to paypal all information included this page and emails logs, with all screenshots. We win 98% of the claim.